Terms of service
Welcome to Veniraa. These Terms of Service explain the terms that apply when you visit our website, purchase products from us, or otherwise use our services.
By accessing our website or placing an order, you agree to these Terms of Service. Nothing in these terms is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer law.
About Our Store
Veniraa is an online fashion store operated by WORLD HIVES AS. Our website is available at veniraa.com.
We currently sell to customers in the United Kingdom.
Products and Product Information
We aim to present our products, descriptions, images, colours, sizes, prices and other information as accurately as reasonably possible.
However, colours and appearance may vary depending on your device or screen settings. Measurements may also have reasonable variations.
We may update product descriptions, availability and prices when necessary.
Orders
When you place an order, you are responsible for providing accurate and complete information, including your name, delivery address, contact information and payment information.
Submitting an order does not necessarily mean that it has been accepted. We may be unable to accept or fulfil an order because of circumstances such as product availability, incorrect pricing or product information, payment issues, suspected fraud, delivery restrictions or errors in the information provided.
If we cannot fulfil an order after payment has been received, we will arrange an appropriate refund for the affected amount.
Prices and Payment
Prices shown on our website are presented in the currency displayed during your shopping and checkout experience.
The total amount payable will be shown before you complete your purchase.
Payments are processed using the payment options made available through our online store. Payment information may be handled by payment service providers rather than directly by us.
Order Processing
Our standard processing time is 2–5 days.
Our order cut-off time is 14:00 UK time, Monday–Friday. Orders placed after the cut-off may begin processing on a subsequent applicable processing day.
Processing time is separate from estimated delivery time.
Shipping and Delivery
Our estimated delivery time is 6–12 days, following processing.
Shipping is free for our current sales region, the United Kingdom.
Package tracking is available. Our most-used carrier is Royal Mail, although another suitable delivery service may be used where necessary.
Delivery estimates are estimates rather than guaranteed arrival dates. Circumstances outside our reasonable control, including carrier disruptions, weather, customs or other logistical events, may affect delivery.
Returns and Refunds
Customers may request a return within one month after receiving the goods, subject to our Refund Policy and any additional rights available under applicable law.
Return shipping costs are paid by the customer unless otherwise required by applicable law or agreed by us in a particular case.
Once a refund is approved, we aim to process it within 2 business days. The time it takes for the refunded amount to appear may additionally depend on the customer's bank or payment provider.
Customer Responsibilities
When using our website, you must not knowingly misuse the website, interfere with its normal operation, attempt unauthorised access, introduce malicious code, use the service for unlawful purposes, or infringe the rights of others.
You are responsible for ensuring that information you provide to us is accurate.
Intellectual Property
The content associated with Veniraa, including our branding, store content, graphics, text and other materials, may be protected by intellectual property rights.
You may use the website for normal personal shopping purposes. You must not reproduce, distribute or commercially exploit protected store content without appropriate permission, except where applicable law permits it.
Third-Party Services
Parts of our store may rely on third-party service providers, such as hosting, payment, fulfilment, delivery, advertising and measurement providers.
Their services may be governed by their own terms and privacy practices.
Website Availability
We aim to keep the website accessible and accurate, but we cannot guarantee uninterrupted or error-free availability.
We may update, suspend or modify parts of the website when reasonably necessary for maintenance, security, operational or business reasons.
Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of the website by a customer.
Customers may have statutory rights that apply regardless of these terms. Nothing in these Terms of Service is intended to remove or reduce non-waivable consumer rights.
Changes to These Terms
We may update these Terms of Service when our services, business practices or applicable requirements change.
The version made available through our store will apply as appropriate, subject to any rights or obligations that have already arisen and any requirements under applicable law.
Contact Us
Questions about these Terms of Service can be sent to our customer-support team.
Company Information
Veniraa is operated by: WORLD HIVES AS
Email: support@veniraa.com
Phone Number: +447446369518
Business Address: Stasjonsveien 57
0771 OSLO
Norway
Organisation number: 934263685 – AS
Customer Support Times:
Monday to Friday: 09:00–17:00 (GMT+1)
Saturday to Sunday: 10:00–16:00 (GMT+1)
Average response time: within 24 hours on business days
Support Information:
Customer service is based in the United Kingdom and provides dedicated English support for UK customers. We respond to all inquiries within 24 hours on business days.