Refund policy
At Veniraa, we want customers to have clear information about returns and refunds. This policy explains our standard process.
Customers may also have additional rights under applicable consumer law. Nothing in this policy is intended to restrict rights that cannot legally be waived or limited.
Return Window
You may request a return within one month after you receive the goods.
Please contact us within this return window if you wish to return an item.
Starting a Return
To request a return, contact us at support@veniraa.com.
Please provide enough information for us to identify your order, such as your order number and the item you wish to return. We may provide instructions on where and how the item should be returned.
Please do not send a return to an address unless it is the return address provided or confirmed for your return.
Condition of Returned Items
Unless applicable law provides otherwise, returned items should generally be in an appropriate condition for return and should not have been used beyond what is reasonably necessary to inspect or assess them.
Where relevant, please include the original packaging, tags and accessories supplied with the product.
For fashion products, customers should take reasonable care when trying on an item.
Return Costs
The customer is responsible for return shipping costs under our standard return process.
This does not override any situation where applicable law requires us to bear particular return costs or provide another remedy.
Incorrect, Damaged or Defective Items
If you believe you received an incorrect, damaged or defective item, please contact us as soon as reasonably possible and provide your order information and details of the problem.
We may request reasonable supporting information, such as photographs, so that we can assess the issue and provide an appropriate solution.
Your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods are not limited by this policy.
Refund Processing
After a return has been received and/or approved as applicable, we aim to process an eligible refund within 2 business days.
Refunds will generally be made using an appropriate original payment method where available.
After we process a refund, additional time may be required for your bank, card issuer or payment provider to make the funds available. That external processing time is outside our direct control.
Exchanges
If you would like a different size, colour or product, please contact customer support to find out what options are available.
Availability cannot be guaranteed.
Order Cancellations
If you want to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled once processing or fulfilment has begun. Any additional cancellation rights available under applicable law remain unaffected.
Consumer Rights
Our standard return process does not replace statutory consumer rights.
Depending on the circumstances and applicable law, customers may have additional rights concerning cancellation, returns, faulty products, refunds or other remedies.
Where a mandatory legal right provides greater protection than this policy, that right continues to apply.
Contact Us
For return or refund assistance, contact our customer-support team.
Company Information
Veniraa is operated by: WORLD HIVES AS
Email: support@veniraa.com
Phone Number: +447446369518
Business Address: Stasjonsveien 57
0771 OSLO
Norway
Organisation number: 934263685 – AS
Customer Support Times:
Monday to Friday: 09:00–17:00 (GMT+1)
Saturday to Sunday: 10:00–16:00 (GMT+1)
Average response time: within 24 hours on business days
Support Information:
Customer service is based in the United Kingdom and provides dedicated English support for UK customers. We respond to all inquiries within 24 hours on business days.