Shipping policy
This Shipping Policy explains how Veniraa processes and delivers orders.
Our current sales country is the United Kingdom.
Processing Time
Our standard order processing time is 2–5 days.
Processing refers to the period required to prepare an order before it is handed to a delivery carrier.
Order Cut-Off Time
Our order cut-off time is:
14:00 UK time, Monday–Friday.
Orders placed after the cut-off may begin processing on a subsequent applicable processing day.
UK local time changes seasonally between GMT and BST. References to “UK time” in this policy mean the local time applicable in the United Kingdom at the relevant date.
Estimated Delivery Time
Our estimated delivery time is 6–12 days, following processing.
Processing and delivery are separate stages. Customers should therefore take both the processing period and delivery estimate into account when estimating when an order may arrive.
Delivery times are estimates and are not guaranteed arrival dates.
Shipping Costs
We offer free shipping for orders to our current sales country, the United Kingdom.
Any applicable charges that may arise outside our stated standard shipping service will be communicated where appropriate before the customer becomes responsible for them.
Package Tracking
Package tracking is available.
Where tracking information is available for an order, it will be provided through the relevant order or shipping communication.
Tracking information may take some time to become active after a parcel has been handed to the carrier.
Shipping Carrier
Our most-used shipping carrier is Royal Mail.
We may use another suitable carrier where operationally necessary. The carrier used for a particular order may depend on the shipment, destination and fulfilment arrangements.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipping.
Delayed Orders
Occasionally, deliveries may take longer than estimated due to circumstances such as carrier delays, high shipping volumes, weather, customs or other logistical disruptions.
If your order is significantly delayed, please contact us so that we can review the available shipping information.
Lost or Damaged Packages
If a package appears to be lost or arrives damaged, contact us with your order information and relevant details.
We will review the circumstances and available tracking information and work with the relevant parties as appropriate.
Nothing in this section limits any non-waivable rights or remedies available to customers under applicable law.
Contact Us
For questions about processing, tracking or delivery, contact our customer-support team.
Company Information
Veniraa is operated by: WORLD HIVES AS
Email: support@veniraa.com
Phone Number: +447446369518
Business Address: Stasjonsveien 57
0771 OSLO
Norway
Organisation number: 934263685 – AS
Customer Support Times:
Monday to Friday: 09:00–17:00 (GMT+1)
Saturday to Sunday: 10:00–16:00 (GMT+1)
Average response time: within 24 hours on business days
Support Information:
Customer service is based in the United Kingdom and provides dedicated English support for UK customers. We respond to all inquiries within 24 hours on business days.