FAQs

We want shopping with Veniraa to be clear and straightforward. Below you’ll find answers to some of our most common questions.

How long does order processing take?

Orders are normally processed within 2–5 business days before dispatch.

Business days are Monday to Friday, excluding public holidays.

How long does delivery take?

After your order has been processed and dispatched, estimated delivery is 6–12 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays or public holidays.

How much does shipping cost?

We offer free shipping on orders placed through Veniraa.

Any applicable shipping information will also be displayed during checkout before you complete your purchase.

How can I track my order?

Once tracking information becomes available, we will send it to the email address provided when you placed your order.

Please allow some time for tracking information to update after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@veniraa.com.

We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or been dispatched.

What payment methods do you accept?

We currently accept:

Visa
Mastercard
Apple Pay
Google Pay
Shop Pay

Available payment options will be displayed securely at checkout.

We currently do not accept PayPal or Klarna.

What currency are your prices shown in?

Prices on Veniraa are displayed in British Pounds Sterling (GBP £).

If you use a payment method linked to another currency, your bank or payment provider may apply currency conversion or international transaction fees.

Can I return an item?

Yes. We offer a 30-day return period from the date you receive your order.

Items must meet the conditions stated in our Return & Refund Policy.

Please contact us at support@veniraa.com before returning an item so we can provide the appropriate return instructions.

How long does it take to receive a refund?

Once your returned item has been received, inspected and approved, we aim to process your refund within 2 business days.

After the refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.

What if I receive the wrong or damaged item?

Please contact us as soon as possible at support@veniraa.com and include:

Your order number
A description of the issue
Clear photographs of the item and, where relevant, the packaging

Our customer service team will review the issue and assist you with the next steps.

What if I entered the wrong delivery address?

Please contact us immediately at support@veniraa.com.

If your order has not yet been processed, we may be able to update the address. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.